Refund Policy

We genuinely hope you love your order, but if something feels off, here’s how refunds and exchanges work.

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refund Conditions: Refunds are only applicable if:

• item arrives damaged
• wrong product is delivered
• order is lost in transit

Request Period: Within 3 days of delivery.

Refund Processing: 5–7 business days after approval.

Refund Method:

• Original payment method for prepaid orders
• Bank transfer if required

Exchanges

We currently offer exchanges for:

• wrong size received
• damaged products
• incorrect item delivered

Requests must be made within 3 days of delivery.

We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@deluludrip.in.

Non-Returnable Items

Due to limited batch production, we currently do not accept returns for:

• change of mind
• preference issues
• minor color variations

To start a return, you can contact us at 6289754054 or email us at customercare@deluludrip.in. Please note that returns will need to be sent to the following address: Paromita Roy , Delulu Drip Camelia Apartment, H.B. Town Road No 5, Sodepur, Kolkata 700110

You can always contact us for any return questions at customercare@deluludrip.in